You & I Care Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood the importance of providing respectful care which was person centred and tailored to individual's needs.

Right Care: People had risk assessments and care plans in place developed from a robust assessment of needs. The registered manager continuously monitored the quality of the care provision to help ensure people's needs were safely met.

People and relatives praised the staff team and said they had never experienced any missed care calls.

Right Culture: The quality assurance system was a robust and a continuous process. The management team worked closely with people and their relatives to help ensure their continuous satisfaction with the services delivered.

We received positive feedback from people, relatives and staff about the registered manager and the management team. People, relatives and staff all said they were confident they would be listened to and

they felt respected.

Management and staff were passionate and enthusiastic in their roles. Comments we received from staff included, "I am proud to be part of the You & I Care Ltd team" and, "I would highly recommend You & I Care to anyone looking for a care company."

The registered manager and their team quickly recognised when people's needs changed and made timely referrals to external professionals to ensure appropriate care and support was in place.