B-Hope and Care Services Ltd

What life is like for people using this service: •People were kept safe by staff who understood how to safeguard people from the risk of abuse and manage risks associated with their care and support. People received their medicines safely and as prescribed and were supported by sufficient numbers of staff to meet their needs and ensure the risk of harm was minimised. •Staff were safely recruited and had completed relevant training to give them the skills and knowledge they needed to meet people's needs. •People were supported to have sufficient amounts to eat and drink to stay healthy. Staff supported people to access the healthcare they needed to maintain their well-being. •People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. •Staff were described as kind, caring and often went the 'extra mile' to enhance people's quality of life. Staff were respectful of people and their homes and understood how to up-hold people's right to dignity and privacy. •People and those important to them were at the centre of the assessment and care planning process. People were supported to express their wishes and preferences in how they wanted their care to be provided and this supported staff to deliver personalised care. •People, relatives and staff had confidence in the leadership of the service and felt involved and consulted in the service. They were supported to share their views and these were used to drive improvements in the service. •The provider had systems in place to monitor the quality of the service to ensure people received good care.