Safe Care
- Home care
- Dementia care
- Registered since 2012
- Trowbridge, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
Safe Care: inspection record
Rated Good in December 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Spire Homecare (North Wiltshire) Not yet rated, 0.4 miles away
- G Alina Homecare - Trowbridge & Chippenham Good, 1.4 miles away
- – Otter Homecare Limited Not yet rated, 1.4 miles away
- G 12/13 Church Walk Good, 1.4 miles away
- – Oasis Care Wiltshire Not yet rated, 1.4 miles away
About the service
From the Care Quality Commission's inspection report published 7 December 2019. Quoted under the Open Government Licence.
Safe Care provides personal care to people who live in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 26 people were receiving personal care support.
What inspectors found
People were happy with the care they received from Safe Care and said they felt safe. Staff knew what to do to keep people safe and were confident any concerns would be taken seriously.
Read the rest of CQC's summary
Risks to people's well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively. People received support to take their medicines safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to develop care plans that were specific to them. These plans were regularly reviewed with people, to ensure they were up to date. The plans contained clear information about people's communication needs.
Staff respected people's privacy and dignity.
People were supported to prepare food and drinks where needed, ensuring this met people's needs and minimised identified risks. Staff worked with health teams to ensure people were able to access the services they needed. Staff had clear information about when to contact health professionals to safely manage people's health conditions.
The management team provided good support for staff to be able to do their job effectively. The provider's quality assurance processes were effective and resulted in improvements to the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 7 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Helen Lise Cass
- Ownership type
- Individual
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Safe Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Safe Care.
- When was Safe Care last inspected?
- The Care Quality Commission's latest rating for Safe Care was published on 7 December 2019.
- Who runs Safe Care?
- Safe Care is run by Mrs Helen Lise Cass.
- What is Safe Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 December 2019.
Contact
- Phone
- 01225 350612
- Address
- 80 School Lane, Staverton, Trowbridge, BA14 6NZ Map (opens Google Maps)
Compare nearby
- – Spire Homecare (North Wiltshire) Not yet rated, 0.4 miles away
- G Alina Homecare - Trowbridge & Chippenham Good, 1.4 miles away
- – Otter Homecare Limited Not yet rated, 1.4 miles away
- G 12/13 Church Walk Good, 1.4 miles away
- – Oasis Care Wiltshire Not yet rated, 1.4 miles away