Adina Home Care Services
Home care, Harrow
Good
Rated on
Rating from the Care Quality Commission.
Adina Home Care Services: inspection record
Rated Good in July 2024, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Good in 2018, then Requires improvement in 2022, then Good in July 2024.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 2 years ago.
How it compares locally
- One of 50 Good home care services in Harrow, out of 54 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 8 July 2024 (assessment visit 13 June 2024). Quoted under the Open Government Licence.
Adina Homecare Services is a care agency providing personal care and support to people in their own homes. The agency is registered to provide care to children and adults. At the time of the inspection, only adults were using the service. The agency cared for people with a learning disability, people with physical disabilities, people with mental health needs and older adults. A total of 82 people were using the service at the time of our assessment.
The assessment started on 25 June 2024 and ended on 28 June 2024. We reviewed records the provider sent to us and had a meeting with the provider on the 28 June 2024.
Read the full summary
We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to staffing, fit and proper persons employed and good governance. The last rating for this service was requires improvement (published 22 December 2022). At this assessment we found improvements had been made and the provider was no longer breaching any regulations.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service was able to demonstrate how they were meeting all the underpinning principles of right support, right care, right culture.
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Safe
Good
There were systems to help make sure accidents, incidents, complaints, and safeguarding alerts were investigated and learnt from. The staff and provider worked with other agencies to help keep people safe. Risks to people's safety and wellbeing had been assessed and planned for. The provider supported people to have safe transitions between services. There were systems to help prevent and control infection. People received their medicines safely and as prescribed. There were enough staff to care for people. Staff were well trained and supported. There were systems to help make sure staff were suitable and competent.
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Effective
Good
People's needs were assessed and planned for. They were able to express their choices and be involved in planning and reviewing care. People's capacity to consent had been assessed. The staff worked with external professionals to provide care and support which reflected best practice. They supported people to stay healthy and monitored their health and wellbeing.
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Caring
Good
People were cared for by kind, compassionate and considerate staff. People were treated as individuals. People were able to make choices about their care. Staff were well supported.
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Responsive
Good
People received personalised care and support. People were supported to take part in community events. Information was accessible and people's views were listened to and acted on. People's equality and diversity needs were respected and
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Well-led
Good
There was a positive culture based on meeting individual needs. Staff were able to speak up and felt the service was well managed. The provider worked in partnership with others to assess, monitor and improve the quality of the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Metroline House, Ground Floor, 118-122 College Road, Harrow, HA1 1BQ |
|---|---|
| Neighbourhood | Harrow town, Harrow |
| Phone | 020 8861 4318 |
| Website | www.adinahomecare.com |
| Registered manager | Judith Forbes |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 22 December 2022 (opens the Care Quality Commission website) Latest assessment published 8 July 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Adina Home Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10662333 (opens Companies House) |
Nearest alternatives
- G Care4ocus Health Home care, less than 0.1 miles awayGood
- G Dendera Ltd Home care, less than 0.1 miles awayGood
- – Ace Homecare London Home care, less than 0.1 miles awayNo overall rating
- – Care Assist Limited Home care, less than 0.1 miles awayNo overall rating
- – 24/7 Expert Homecare Ltd - Harrow Branch Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Adina Home Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Adina Home Care Services.
- When was Adina Home Care Services last inspected?
- The Care Quality Commission's latest rating for Adina Home Care Services was published on 8 July 2024.
- Who runs Adina Home Care Services?
- Adina Home Care Services is run by Adina Home Care Services Ltd.
- What is Adina Home Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 July 2024.