Rossendale Hall

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People's experience of using this service: People and relatives were positive about the care and support provided.

People told us that they felt safe. Medicines were administered by trained and competent staff and staff were aware of procedures to follow to prevent and control the spread of infection. People were protected from abuse and avoidable harm.

People continued to receive a service that was effective. People's needs were fully assessed and regularly reviewed. Care and support were person-centred, people enjoyed good outcomes and quality of life. Staff were well trained and knowledgeable about the needs and wishes of the people they supported. Where people were unable to make decisions about their care, the service followed the principles of the Mental Capacity Act 2005. Supporting people to maintain their health and well-being was a key focus of the service.

Staff were kind and caring, treating people with respect and without discrimination. People were supported to live active lives, maintaining and improving their independence. Warm and friendly relationships had developed between staff and people using the service. Advocacy services were contacted if needed to ensure people's rights were protected. People were able to express their views in a variety of ways.

Each person had a well-developed care plan which was tailored to their individual needs and provided staff with the information needed to provide support which was responsive to people's needs and wishes. There was a procedure in place to handle concerns/complaints and people and relatives told us they knew who to speak with if they had any concerns and that they would be listened to.

The service was led by a management team with clear lines of authority. The registered manager led an open culture which focused on learning and continually improving the service provided. The registered provider's vision for the service was embedded in care and support delivery. There had been a misunderstanding regarding notifying the Care Quality Commission about events which happened within the service, however the manager took immediate action to rectify this.