East Cheshire Housing Consortium

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Systems were in place to manage risks to people's health and wellbeing and medicines were managed safely.

The service was well-led. Staff felt well supported by an open and honest culture. The provider also worked effectively with other professionals and organisations to ensure positive outcomes were achieved for people. Robust systems had been introduced which ensured there was an improved level of oversight and monitoring of the quality of support being provided to people.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported to be as independent as possible and a person-centred approach was clearly demonstrated in support plans. People were consulted on the support they received and changes which affected their life. Support plans were regularly reviewed with people to ensure they received the support they wanted.

Right support:

• Model of care and setting maximises people's choice, control and independence

Right care: • Care is person-centred and promotes people's dignity, privacy and human rights

Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives