Violet Care Agency Ltd
- Home care
- Dementia care
- Registered since 2017
- Harlow, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
16 months
since the latest rating was published.
258 of 298
rated home care services in Essex are rated Good, like this one.
Violet Care Agency Ltd: inspection record
Rated Good in June 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – N.L.A Care Limited Not yet rated, 0.2 miles away
- G Helping Hands Harlow Good, 0.4 miles away
- RI Caremark (Harlow & Epping Forest) Requires improvement, 0.6 miles away
- O North London Homecare & Support Limited Outstanding, 0.6 miles away
- – Bhawacare Solutions Consultancy Limited Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 June 2025 (assessment visit 19 March 2025). Quoted under the Open Government Licence.
Date of assessment: The assessment commenced on 25th March 2025 and concluded on 7th May 2025. Violet Care Agency Ltd – HSCA is a domiciliary care agency providing personal care to people in their own homes. At the time of inspection, the service was providing personal care to 155 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
The last inspection of this service was rated as Requires Improvement (Published 19 August 2023). The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. This assessment was carried out due to the length of time since the previous rating and breaches of regulations.
During the assessment we spoke with the registered manager and received feedback from 7 care staff.
The service had systems in place to help ensure people received a good standard of care and support was managed safely. Where the provider’s governance system had identified any areas as needing further development, actions were implemented to make the changes.
The team worked with external professionals to help ensure people received the right care and any additional support.
The management team were available for people and staff providing support and guidance. Staff received training and supervision. There were regular training and learning updates.
People, relatives, and staff had opportunities to share their views. We were told the management team were responsive and helpful.
The staff team was organised to help ensure visits happened when planned for the expected time and in a person-centred way. Effective communication was in place if visits were going to be delayed.
Staff were positive about the service they provided, the management team and liked working for Violet Care Agency.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to Good. This meant people were safe and protected from avoidable harm.
People felt safe using the service. Staff knew how to recognise and report and any concerns about people’s safety and welfare. People’s care was given in accordance with individual risks. We were told by people and relatives’ staff were working safely.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
People, relatives, and staff were positive about how the service was run and the management team.
Systems were in place to drive improvement and identify any issues. Action plans were in place where needed.
The team worked with external agencies and partners to help ensure people received good care. The management team shared their expectations for the service they wanted to provide, and staff were clear on how to achieve this.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Soroh Jacobs
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 19 August 2023. Latest assessment published 4 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Violet Care Agency Ltd
- Ownership type
- Organisation
- Companies House number
- 09229906 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Violet Care Agency Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Violet Care Agency Ltd.
- When was Violet Care Agency Ltd last inspected?
- The Care Quality Commission's latest rating for Violet Care Agency Ltd was published on 4 June 2025.
- Who runs Violet Care Agency Ltd?
- Violet Care Agency Ltd is run by Violet Care Agency Ltd.
- What is Violet Care Agency Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 June 2025.
Contact
- Phone
- 01279 434444
- Address
- 16 Priory Avenue, Harlow, CM17 0HH Map (opens Google Maps)
Compare nearby
- – N.L.A Care Limited Not yet rated, 0.2 miles away
- G Helping Hands Harlow Good, 0.4 miles away
- RI Caremark (Harlow & Epping Forest) Requires improvement, 0.6 miles away
- O North London Homecare & Support Limited Outstanding, 0.6 miles away
- – Bhawacare Solutions Consultancy Limited Not yet rated, 0.7 miles away