Helping Hands Harlow

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff told us they did not always feel valued or supported in their roles. The registered manager told us the service had gone through a period of change with staff leaving and new staff being recruited but the service was now becoming more settled.

Risks to people's safety had been assessed and reviewed and there were processes in place to protect people from the risk of abuse. People received their medicines as prescribed and people's care plans detailed how they liked to be supported with their medicines. People were protected from the risk of infection and the provider had followed appropriate guidelines to manage the risk of COVID-19.

People told us the staff were kind and caring. People's care was personalised and reflected their individual preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had received an induction and training relevant to their role and the registered manager monitored this to ensure training remained up to date. The provider had systems in place to monitor the quality and safety of the service and worked effectively alongside other health professionals to meet people's needs