Ascot Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were quality assurance systems in place to monitor the quality and safety of the service. Requirements made at the previous inspection had been met. Incidents and accidents were recorded so that they could be considered and reflected upon to make improvements to the service. The service worked collaboratively with healthcare professionals. Feedback from visiting healthcare professionals was positive and included, "I would recommend Ascot Care to other individuals looking for specialist SCI [spinal cord injury] care in their catchment."

People told us they felt safe. Staff understood their responsibilities about keeping people safe. Staff were recruited safely, with appropriate checks carried out when their employment commenced. There were enough staff to care for people safely, with staff and people using the service telling us current staffing arrangements were sufficient.

Staff had completed training in key areas to carry out their roles. They told us they had a good working relationship with each other and the management team. They were aware of their roles and responsibilities. Staff told us they were happy with the level of training, support and supervision available to support them in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.