M&N Healthcare Edgbaston

People felt safe and trusted the provider. The provider knew how to support people to keep them safe. The provider had received training to recognise and report signs of abuse.

There were no staff working for M&N Healthcare at the time of inspection, however the provider told us that they expected to expand the business and would be recruiting staff in the future. They stated, and we verified from proposed documentation that safe recruitment processes were in place and staff would receive a thorough induction to familiarise themselves with the expectations of the role and the values of the service. They stated that they would ensure staff received appropriate training and supervision to help them acquire the skills and knowledge to fulfil their role and responsibilities. It is the providers intention to provide training staff will need to carry out the role. This was verified by a detailed training matrix.

People told us the provider was caring and compassionate. People were treated with dignity and respect and their independence was promoted and encouraged.

People's needs were assessed before the service provided them with care or support. People and their relatives, where appropriate, were involved in this process.

Systems and processes were in place to seek the views of the people who used it.

People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.