Care Packages UK Limited

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The majority of people and relatives raised concerns about either time of calls or short calls being experienced. Whilst people had not experienced harm the quality of their care had been compromised. The registered manager acknowledged that management reports to analyse call times and call lengths had not been completed.

The provider completed employment checks to ensure care staff were suitable to deliver care and support before they started work. They needed to strengthen the process further and ensure a full employment history was completed for all staff.

Safeguarding policies and procedures ensured people were protected from the risk of harm and abuse. People we spoke with told us they felt safe with the care staff who supported them. Where people were supported with medicines this had been provided safely.

Staff had received a robust induction and ongoing training, the care staff we spoke with felt they had effective knowledge and skills to support people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs had been assessed holistically and support plans developed to ensure people were supported effectively. People had been supported to maintain their health and wellbeing and had access to healthcare services when required.

People were supported by care staff who were caring and compassionate. Staff showed respect for people's rights, privacy, dignity and independence. People were supported by regular care staff to aid consistency of care and ensure positive relationships were maintained with people.