Helping Hands Middlesbrough
- Home care
- Dementia care
- Registered since 2017
- Central Middlesbrough, Middlesbrough, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 14
rated home care services in Middlesbrough are rated Good, like this one.
Helping Hands Middlesbrough: inspection record
Rated Good in August 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
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- – Diamond Associate Limited Not yet rated, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 7 August 2019. Quoted under the Open Government Licence.
Helping Hands Middlesbrough provides domiciliary care services to people living in their own homes in Middlesbrough and the surrounding area. At the time of inspection, 24 people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Staff knew how to safeguard people from abuse. Where concerns had been raised, these had been dealt with appropriately. Risks to people had been assessed and actions identified to reduce risk. Recruitment practices reduced the risk of unsuitable staff being employed. People had their care and support needs met by enough numbers of suitably trained staff. People's needs were assessed and regularly reviewed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
Read the rest of CQC's summary
People spoke highly of the staff supporting them. Staff knew how to protect people's privacy and dignity and promote their independence. People's choices and wishes were recorded and acted upon.
Complaints were managed appropriately. A range of audits were in place to assess and improve service delivery. Feedback from people and relevant others was sought and acted upon
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Susan Lawn
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 7 August 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 7 of them in the North East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Middlesbrough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Middlesbrough Council
- Ask for a care needs assessment
- Phone: 01642 065070, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm (press 1, then 1 again)
- Support for carers
- Paying for care: Middlesbrough Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Middlesbrough provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Middlesbrough.
- When was Helping Hands Middlesbrough last inspected?
- The Care Quality Commission's latest rating for Helping Hands Middlesbrough was published on 7 August 2019.
- Who runs Helping Hands Middlesbrough?
- Helping Hands Middlesbrough is run by Midshires Care Limited. It runs 151 services in England, 7 of them in the North East.
- What is Helping Hands Middlesbrough's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 August 2019.
Contact
- Phone
- 01642 049950
- Address
- Suite 118-119 Cleveland Business Centre, Oak Street, Middlesbrough, TS1 1RQ Map (opens Google Maps)
Compare nearby
- – Allbrite Care Not yet rated, 0.2 miles away
- – Bykare Services Ltd No overall rating, 0.2 miles away
- – Florebright Care Ltd No overall rating, 0.3 miles away
- – Support Health Care - Middlesbrough Not yet rated, 0.3 miles away
- – Diamond Associate Limited Not yet rated, 0.3 miles away