A & T (Salisbury) Ltd
- Home care
- Dementia care
- Registered since 2012
- Old Sarum, Wiltshire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
16 months
since the latest rating was published.
9 of 98
rated home care services in Wiltshire are rated Requires improvement, like this one.
A & T (Salisbury) Ltd: inspection record
Rated Requires improvement in June 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Elite Care - Unit 3 Deans Farm (Good, 0.7 miles away) and Abicare Services Limited - Salisbury (Good, 1.6 miles away).
Nearest home care services:
- G Elite Care - Unit 3 Deans Farm Good, 0.7 miles away
- – Wisteria Care Not yet rated, 1.4 miles away
- – Caremark North Dorset and South Wiltshire Not yet rated, 1.5 miles away
- RI Grace 247 Care Wiltshire Requires improvement, 1.5 miles away
- G Abicare Services Limited - Salisbury Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 June 2025 (assessment visit 21 February 2025). Quoted under the Open Government Licence.
Date of Assessment: 27 February to 7 March 2025. The service is a domiciliary care agency (DCA) providing support to people in their own homes. At the time of the assessment there were 26 people using the service. We undertook this assessment as it had an aged rating. Leaders ensured there was no expansion of the agency, so they were able to provide people’s support on a day-to-day basis. However, this meant there was less focus on management systems and responsibilities, and shortfalls were identified. These shortfalls constituted a breach of regulation regarding governance and related to record keeping particularly with care planning, risk management and the management of people’s medicines. There was also a breach of regulation regarding risk management. This included shortfalls in identifying, assessing and mitigating risks people faced. Leaders were supported by a small team of established bank staff, which meant there were always enough staff. All had strong values and promoted people’s rights to privacy, choice and independence. Leaders undertook a detailed assessment, before a new person was offered a service. People received personalised support, based on their needs and preferences. There was a supportive culture, and staff were confident in raising any concerns. Leaders confirmed concerns or amendments to support were always addressed but records did not evidence this. Staff received training, were well supported and had supervisions. All staff felt well supported and were complimentary about leaders.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to the governance of the service.
Questions to ask the service
- Safe was rated Requires improvement on 25 June 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 25 June 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Tracey Bailey
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 11 December 2018. Latest assessment published 25 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- A & T (Salisbury) Limited
- Ownership type
- Organisation
- Companies House number
- 07795760 (opens Companies House)
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does A & T (Salisbury) Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for A & T (Salisbury) Ltd.
- When was A & T (Salisbury) Ltd last inspected?
- The Care Quality Commission's latest rating for A & T (Salisbury) Ltd was published on 25 June 2025.
- Who runs A & T (Salisbury) Ltd?
- A & T (Salisbury) Ltd is run by A & T (Salisbury) Limited.
- What is A & T (Salisbury) Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 June 2025.
Contact
- Phone
- 07721 460075
- Address
- 20 Angler Road, Fugglestone Red, Salisbury, SP2 9PB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Elite Care - Unit 3 Deans Farm (Good, 0.7 miles away) and Abicare Services Limited - Salisbury (Good, 1.6 miles away).
Nearest home care services:
- G Elite Care - Unit 3 Deans Farm Good, 0.7 miles away
- – Wisteria Care Not yet rated, 1.4 miles away
- – Caremark North Dorset and South Wiltshire Not yet rated, 1.5 miles away
- RI Grace 247 Care Wiltshire Requires improvement, 1.5 miles away
- G Abicare Services Limited - Salisbury Good, 1.6 miles away