Melton Care Services Limited

At the time of the inspection, the location did not provide care or support to anyone with a learning disability or an autistic person.

Staff were recruited safely, however the provider needed to ensure they consistently followed their recruitment policy.

People were protected from abuse and avoidable harm. Staff had received safeguarding training and knew how to recognise and report any form of abuse.

Risks associated with people's individual care needs, including the environment were assessed, planned for and monitored. Care staff were knowledgeable about known risks and actions required of them to keep people safe.

Written guidance for staff about people's known health conditions and the impact on the person and their care was limited. However, staff were found to be knowledgeable about individual care and support needs, and the registered manager had plans in place to make improvements.

There were enough staff to meet people's care needs. People received care from regular staff who they spoke highly of. Care calls were monitored to ensure calls were on time and staff provided care in accordance with people's assessed needs.

Staff completed ongoing training and support; the registered manager agreed to increase the frequency staff received supervision meetings. Spot checks to review staff competency were completed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

People were supported with their prescribed medicines safely. Care records were monitored to ensure people received their medicines as required. Systems were in place to respond to accidents and incidents.

Infection prevention and control best practice guidance was followed. Staff wore personal protective equipment to reduce the risk of cross contamination and infection.

People who used the service and staff received opportunities to share their experience of the service.

The registered manager had systems and processes that assessed, monitored and reviewed the quality and safety of the service.

People spoke positively and complementary about the care and support they received. This included how caring and compassionate the staff were and the organisation, communication and responsiveness of the registered manager.