GMT Healthcare

People's experience of using this service: Improvements were required to the systems for managing people's medicines to ensure they were consistently safe. Staff knew people's risks and how to manage and reduce them to keep people safe, however documentation about risks was not always clear.

People were not always supported to consent to their care in line with law and guidance. People were not always supported to have maximum choice and control of their lives; the policies and systems in the service did not support this practice.

The registered manager needed to ensure staff had all the knowledge and skills required to support people effectively.

The registered manager and provider needed to improve the systems in place to ensure people consistently received safe and good quality care.

Systems were in place to protect people from abuse and staff understood them. People were supported by enough safely recruited staff who knew how to keep people safe.

People were supported by kind and caring staff. People and their relatives were encouraged to be involved in making decisions about their care. People were supported by staff who respected their privacy and dignity and promoted their independence.

Staff understood people's preferences and people were happy with the personalised care they received. People knew how to make a complaint if required and felt able to do so. People's end of life wishes were considered when appropriate.

People and staff told us they found the management team approachable. People and staff felt engaged with the service. The registered manager had plans in place to make improvements and had learned lessons when things had gone wrong.