Trinity Care Services Limited

Staff followed current infection control and hygiene practice to reduce the risk of infection when providing care and support to people. Staff made sure peoples' homes were kept clean and hygienic.

Where the service was responsible for this, people were helped to eat and drink enough to meet their needs and to take their prescribed medicines. People were supported to manage their health and medical conditions. Staff were observant to changes in people's health and wellbeing and sought appropriate support for people when this was required.

People were supported in planning and making decisions about their care and support and could state their preferences for how this was provided. Staff knew how to meet people's needs in line with their preferences.

Staff were provided with training to help them meet people's needs. The provider supported staff to continually learn and improve in their role through regular supervision and staff meetings.

Staff were kind and caring. They treated people well and supported people in a dignified way which helped maintain their privacy and independence. People's feedback confirmed they were satisfied with the care and support provided by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service was managed well. The provider monitored the safety and quality of care and support provided to people at regular intervals. They checked with people that care and support was delivered to a high

standard and continuing to meet their needs. The provider sought people's views through these checks about how the service could improve further.

The provider had systems to investigate accidents, incidents and complaints and used the learning from these to make improvements to the quality of care and support provided.

The provider was continually improving the service and had implemented new technology to help them do this. They worked proactively with partners to provide care and support that met people's needs.