Care Support MK Ltd

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: When people showed behaviour which may indicate distress, staff knew how to offer care and support which reduced the risk of escalation. Positive behaviour support plans gave detailed, personalised guidance to staff on how people expressed their emotions and mood. Staff were recruited safely and people received support from a small team of consistent staff as far as possible.

Right Culture: Management oversight of the service was effective, improvements to quality assurance processes could strengthen this further. The management team encouraged an open and positive culture and feedback confirmed this. The service was well run and provided high quality, consistent care to people in their own homes. Staff felt respected, supported and valued in their roles. Staff supported people to flourish and achieve good outcomes. Positive feedback was received from professionals who worked with the provider.