More-Energy Care Services Ltd

At the time of the inspection, one person had been receiving personal care support from the service since September 2021.

Risks to people's health and wellbeing were assessed. Care plans and risk assessments provided staff with information and guidance on how to safely manage the risks. Where the provider took on the responsibility people's medicines were safely managed. Infection control practice was embedded into the service.

Staff received safeguarding training and understood their roles and responsibilities in protecting people from all forms of abuse and avoidable harm. They were safely recruited, and effective training and support systems were in place to ensure they fulfilled their roles and responsibilities. The staffing arrangements ensured people received care and support according to their assessed needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's independence was promoted, and their privacy and dignity were respected by staff.

People and their relatives were involved in the planning and reviews of their care. Staff worked with other healthcare professionals to ensure people were supported to live healthier and independent lives and to achieve positive outcomes.

People's individual communication needs had been assessed and planned for. Staff had received end of life training, although at the time of our inspection, no people required end of life care.

The provider had a complaint policy and relatives told us they felt confident to raise any issues, concerns or complaints. People's views were sought to help drive improvement. The staff worked in partnership with health and social care professionals to ensure people received care following a consistent approach.

The registered manager was committed to providing a service that promoted person centred care. Systems and processes were in place to continually monitor quality and safety and oversight of the service. The registered manager understood their legal responsibilities and continually worked towards driving improvement at the service.