Inspire Support Workers

People's experience of using this service People were complimentary about the service and told us it was well led. People received care and support which was safe and personalised to their needs. Staff understood their responsibility to protect people from abuse and to report any concerns to ensure people remained safe. Risks to people had been assessed, identified and had appropriate risk management plans in place to minimise the risk of harm. People were supported to take their medicines safely and there were enough staff available to support people. Staff followed appropriate infection control procedures to minimise the spread of infections.

Before people started using the service, their needs were assessed to ensure they could be met. People received care and support from staff who had been supported through induction, training and supervision. People were supported to maintain good health; eat healthily and access healthcare services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring, respected their privacy and dignity and promoted their independence. Staff understood people's diverse needs and supported them in a caring way. People were involved in making decisions about their care and support needs. People's communication needs had been assessed and met. People were supported to participate in activities of interest and knew how to complain if they were unhappy. The service had effective systems in place to assess and monitor the quality and safety of the service. The service worked in partnership with key organisations to plan and deliver an effective service. People and their relatives' views were sought to improve on the quality of care and support provided.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This service was registered with us on 6 November 2017 and this is the first inspection.