Pats Care Ltd

People and their relatives spoke positively about the service.

The service had safeguarding and whistleblowing policies and procedures in place and staff had a clear understanding of these procedures and how to keep people safe. People's needs, and preferences were assessed, and plans were in place to manage risks safely.

There were safe arrangements in place to manage medicines and staff received appropriate medicines and infection control training.

Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's needs. Staff had appropriate skills and knowledge to support people safely and were supported through induction, training and supervision.

People were supported to maintain a healthy balanced diet that met their cultural needs where this was part of their plan of care. People were supported to have maximum choice and control and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People and their relatives told us they were fully involved in and consulted about their care and support needs. People were supported to access health and social care professionals when required. People were supported to access community services where this was part of their plan of care.

Staff worked with people to promote their rights and understood the Equality Act 2010 supporting people appropriately addressing any protected characteristics.

There were systems in place to assess and monitor the quality of the service. The service worked in partnership with health and social care professionals and other organisations to plan and deliver an effective service.

People knew how to make a complaint if they were unhappy with the service. The service took people, their relatives and staff's views into account through surveys and informal feedback to help drive service improvements.

Rating at last inspection: At our last inspection of the service on 11 September 2018 we did not rate the service. This was because there was insufficient evidence to make a judgement and award a rating.