Bluedrive Care Homes

People were protected from the risk of abuse by staff who had completed safeguarding training and knew the action to take if they suspected abuse had occurred. The service deployed sufficient staff to meet people's needs. The provider followed safe recruitment practices. Staff completed infection control training and followed national guidelines when supporting people to reduce the risk of the spread of infection. They were aware to report any accidents or incidents which occurred during their work. The registered manager confirmed they would review accident and incident information to help identify any learning which might prevent repeat occurrence.

People were supported to maintain a balanced diet where this was part of their care plan. They had access to a range of healthcare services when needed and staff worked to ensure people received consistent support across different services. Staff sought consent from people when offering them assistance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and consideration. They respected their privacy and treated them with dignity. People were supported to make decisions about the care they received and were encouraged to

maintain their independence wherever possible. The provider had a complaints policy and procedure in place which people were aware of. They were confident that any issues they raised would be addressed by the registered manager.

People, relatives and staff spoke positively about the culture of the service. The registered manager understood the responsibilities of their role including the duty of candour. The provider had systems in place to gain feedback from people to help identify any improvements. Recent feedback showed people were experiencing good outcomes from the support they received from staff.