Keyznow Health and Social Care Ltd

Keyznow Health and Social Care Ltd is a domiciliary care service that provides personal care to people living in their own houses and flats. At the time of our inspection there were two people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Risks to people were not always identified, assessed and documented. Medicines were not managed and administered safely. People's care was not consistently personalised. Care plans did not always identify or reflect individuals' preferences in the way they wished to be supported, or contain detailed information about their needs, wishes and the support they needed. Systems and processes in place for monitoring the quality and safety of the service were not robust or effective in identifying issues and concerns found at this inspection and for helping to drive service improvements.

People were protected from the risk of abuse. There were safeguarding and whistleblowing policies and procedures in place. Staff knew how to report incidents or accidents appropriately. People were protected from the risk of infection and staff were supplied with appropriate Personal Protective Equipment (PPE) to keep them and the people they supported safe.