Island Business Centre
Home care, Greenwich
Good
Rated on
Rating from the Care Quality Commission.
Island Business Centre: inspection record
Rated Good in March 2024, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in March 2024.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 3 years ago.
How it compares locally
- One of 33 Good home care services in Greenwich, out of 53 with a rating.
About the service
From the Care Quality Commission's inspection report published 7 March 2024. Quoted under the Open Government Licence.
Island Business Centre is domiciliary care agency providing care and support to people living in their own homes. At the time of our inspection there was one person receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Read the full summary
Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's care was designed to meet their individual needs and preferences.
Right Care: Staff understood how to ensure people were protected from harm or abuse. Staff worked with people to identify and reduce the likelihood of risks to their wellbeing and activities. Staff understood people's care and support needs and were supported by guidance on providing care in accordance with people's individual needs and preferences. Staff liaised with other professionals to ensure people's health needs were met.
Right Culture: Staff knew and understood people well and were responsive to their needs. Information was shared by the registered manager and staff to ensure people's care was based on their current identified needs. Staff received the training and support they required to ensure people received effective care. The provider's policies and procedures reflected current best practice.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 18-36, Wellington Street, London, SE18 6PF |
|---|---|
| Neighbourhood | Woolwich, Greenwich |
| Phone | 020 3581 1300 |
| Registered manager | Elizabeth Wongop |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 7 March 2024 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Lucien and Marcel Home Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09611715 (opens Companies House) |
Nearest alternatives
- G 117A Island Business Centre Home care, less than 0.1 miles awayGood
- RI Bluedrive Care Homes Home care, less than 0.1 miles awayRequires improvement
- – Essence2Care (E2C) Domiciliary Care Home care, less than 0.1 miles awayNot yet rated
- – Famous Recruitment & Management Consultancy Ltd. Home care, less than 0.1 miles awayNot yet rated
- RI Keyznow Health and Social Care Ltd Home care, less than 0.1 miles awayRequires improvement
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Island Business Centre provide nursing care?
- The Care Quality Commission's register does not list nursing care for Island Business Centre.
- When was Island Business Centre last inspected?
- The Care Quality Commission's latest rating for Island Business Centre was published on 7 March 2024.
- Who runs Island Business Centre?
- Island Business Centre is run by Lucien and Marcel Home Care Ltd.
- What is Island Business Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 March 2024.