Rated Care Homes

Island Business Centre

Home care, Greenwich

G

Good

Rated on

Rating from the Care Quality Commission.

Island Business Centre: inspection record

Home care, Greenwich

Rated Good in March 2024, up from Requires improvement.

Island Business Centre: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in March 2024.

Its last inspection improved it from Requires improvement to Good. The latest rating was published about 3 years ago.

How it compares locally

  • One of 33 Good home care services in Greenwich, out of 53 with a rating.

About the service

From the Care Quality Commission's inspection report published 7 March 2024. Quoted under the Open Government Licence.

Island Business Centre is domiciliary care agency providing care and support to people living in their own homes. At the time of our inspection there was one person receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

What inspectors found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Read the full summary

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's care was designed to meet their individual needs and preferences.

Right Care: Staff understood how to ensure people were protected from harm or abuse. Staff worked with people to identify and reduce the likelihood of risks to their wellbeing and activities. Staff understood people's care and support needs and were supported by guidance on providing care in accordance with people's individual needs and preferences. Staff liaised with other professionals to ensure people's health needs were met.

Right Culture: Staff knew and understood people well and were responsive to their needs. Information was shared by the registered manager and staff to ensure people's care was based on their current identified needs. Staff received the training and support they required to ensure people received effective care. The provider's policies and procedures reflected current best practice.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Island Business Centre
Address18-36, Wellington Street, London, SE18 6PF
NeighbourhoodWoolwich, Greenwich
Phone020 3581 1300
Registered managerElizabeth Wongop
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
Inspection reports 3 inspection reports, latest 7 March 2024 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website.

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Island Business Centre
ProviderLucien and Marcel Home Care Ltd
Ownership typeOrganisation
Companies House number09611715 (opens Companies House)

Nearest alternatives

  1. G
    117A Island Business Centre Home care, less than 0.1 miles away
    Good
  2. RI
    Bluedrive Care Homes Home care, less than 0.1 miles away
    Requires improvement
  3. –
    Essence2Care (E2C) Domiciliary Care Home care, less than 0.1 miles away
    Not yet rated
  4. –
    Famous Recruitment & Management Consultancy Ltd. Home care, less than 0.1 miles away
    Not yet rated
  5. RI
    Keyznow Health and Social Care Ltd Home care, less than 0.1 miles away
    Requires improvement

See all home care in Greenwich

Getting help from Royal Borough of Greenwich

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Island Business Centre provide nursing care?
The Care Quality Commission's register does not list nursing care for Island Business Centre.
When was Island Business Centre last inspected?
The Care Quality Commission's latest rating for Island Business Centre was published on 7 March 2024.
Who runs Island Business Centre?
Island Business Centre is run by Lucien and Marcel Home Care Ltd.
What is Island Business Centre's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 7 March 2024.