Eleven Sisters Healthcare Ltd: London
Home care, Tower Hamlets
Good
Rated on
Rating from the Care Quality Commission.
Eleven Sisters Healthcare Ltd: London: inspection record
Rated Good in September 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in September 2021.
The latest rating was published about 5 years ago.
How it compares locally
- One of 35 Good home care services in Tower Hamlets, out of 39 with a rating.
About the service
From the Care Quality Commission's inspection report published 30 September 2021. Quoted under the Open Government Licence.
Eleven Sisters Healthcare Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people, some living with dementia. It also supports people with more complex care needs who require regular monitoring and overnight support, including some of whom were receiving end of life care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
Read the full summary
At the time of the inspection the provider was supporting 15 people in the London Borough of Tower Hamlets.
What inspectors found
Relatives praised the kind and compassionate attitude of their care workers and how they knew them well and kept them safe. One relative said, "I could not ask for better. Since being in this country I am so happy with the excellent care we have received. A big thank you to all the carers and the office."
People received person-centred care and records had detailed information for care workers to understand their needs and how they liked to be supported. New staff were introduced to people and their relatives and carried out shadowing and observations before they started working with them.
Read the full summary
Staff monitored people's health and wellbeing and reported any changes or concerns. Where there were complex care needs, staff worked closely with the relevant health and social care professionals for additional support and guidance.
Relatives and health and social care professionals complimented the management of the service and felt confident and reassured with the level of care provided. The registered manager and support team were responsive and had regular communication with people and their relatives about the support they received.
Relatives felt comfortable contacting the registered manager if they needed to discuss any aspects of the service and were confident they would be listened to. People and their relatives were given opportunities to discuss their care and monitoring was in place to see if any improvements could be made.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People were supported by a staff team who felt valued and respected and were positive about their inclusive working environment. Staff felt the provider ensured their safety and wellbeing whilst at work and
listened to any issues or concerns.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Nile Business Centre, Unit 114, 56-60, Nelson Street, London, E1 2DE |
|---|---|
| Neighbourhood | Stepney, Tower Hamlets |
| Phone | 020 7702 8547 |
| Website | www.elevensisters.co.uk |
| Registered manager | Esther Mensah |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 2 inspection reports, latest 30 September 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eleven Sisters Healthcare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10595798 (opens Companies House) |
Nearest alternatives
- G Nubah Social Care Home care, 0.1 miles awayGood
- G Paradise Home Care Services Limited Home care, 0.1 miles awayGood
- – Global Healthcare Limited Home care, 0.1 miles awayNot yet rated
- RI Peoples Care Limited Home care, 0.1 miles awayRequires improvement
- – Cherished Angels Care Services Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does Eleven Sisters Healthcare Ltd: London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Eleven Sisters Healthcare Ltd: London.
- When was Eleven Sisters Healthcare Ltd: London last inspected?
- The Care Quality Commission's latest rating for Eleven Sisters Healthcare Ltd: London was published on 30 September 2021.
- Who runs Eleven Sisters Healthcare Ltd: London?
- Eleven Sisters Healthcare Ltd: London is run by Eleven Sisters Healthcare Ltd.
- What is Eleven Sisters Healthcare Ltd: London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 September 2021.