Peoples Care Limited

Safer recruitment practices were not always followed. The providers monitoring processes were not always effective as they had not picked up all the issues we found during this inspection. The provider had failed to notify us about all the incidents that had occurred across the service.

People were not consistently supported to have maximum choice and control of their lives as the policies and systems in the service were not always up to date. However, staff supported people in the least restrictive way possible.

People and their relatives were happy with how their care and support was being delivered. People had regular care staff where some had worked with people for many years. People told us they felt safe and staff had a good understanding of their needs.

People and their relatives told us the flexible nature of the care had a positive impact on their lives and helped them to remain as independent as possible.

People and their relatives praised the positive benefits of having staff who spoke their first language to aid communication and to understand their cultural needs.

People were supported by staff who felt valued and supported in their role. Staff spoke positively about the management team and felt proud working for the organisation.

People and their relatives were positive about the management of the organisation and told us the

management team were available, flexible and worked hard to accommodate their needs.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.