Silver Service Carers Ltd

There were risk assessments in place to assess people's needs and environmental safety and checks were in place to ensure staff and people were safe from harm. Staffing levels were adequate and safe recruitment procedures were followed to ensure suitable staff were employed. People told us they felt staff were well trained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained to support people with their individual needs. People's nutritional needs were supported and people's healthcare needs were monitored to ensure these were met.

People were treated with kindness, respect and staff involved them in decisions about their care. People knew about the complaints process and knew the process to follow if they had concerns. Care plans were well detailed and specified the care people required.

The service was well led. People and their relatives had the opportunity to give regular feedback and make suggestions to improve the service. Staff felt well supported by the management team. Relatives told us the registered manager was open and receptive to comments.