JAAN Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of the service and what we found We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Support Risks to people were assessed and managed. Support plans were comprehensive and personalised to enable staff to provide person centred care. Risks assessments and support plan were kept under review to ensure guidance remained relevant to promote people's safety.

People received care and support from staff who knew them well and understood their individual needs and preferences. Staff supported people to have the maximum possible choice and control over their own lives. Policies and systems in the service supported this practice.

Right Care Staff provided personalised care and support to promote people's wellbeing, enhance their quality of life and to achieve positive outcomes. People's support plans were comprehensive and reflected their current needs. Staff were well aware of the people's care needs including support with medicines and their choices and wishes were respected.

The service had enough appropriately trained and skilled staff to meet people's needs and to keep them safe. Staff were trained and understood how to protect people from poor care and abuse. The management team and staff worked with other agencies and professionals to promote people's safety and wellbeing.

Right Culture People remained at the heart of their care. People were involved in reviews of their care to ensure their current needs were met. People's equality and diverse needs were considered and respected.

Staff recruitment process ensured only suitable staff worked at the service. Staff received essential training for their role including infection prevention and control. Staff understood best practice in relation to sensitivities to people with a learning disability and autistic people. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff felt well supported by the management team.

The registered manager understood their responsibilities and worked in a transparent way. People's quality of life was enhanced by the service's culture of continuous improvement. Systems and processes for monitoring and improving quality and safety were effective. The service worked well with external agencies and professionals to support people with their ongoing care needs and goals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk