EJC Group

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found.

Safe care was provided by staff and there was protection against abuse, neglect and discrimination.

Details of how to reduce risks to people's safety were included in people's care plans.

Safe recruitment practices were in place to ensure that only suitable staff worked at the service.

Enough staff were employed to meet people's needs. Calls providing personal care had usually been timely, and people were understanding of staffing pressures in the context of the current COVID-19 pandemic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with respect and dignity and staff had a caring and friendly approach. People had very good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they wanted to.

Care plans reflected people's individual needs and preferences. People were supported to have choice and control of their lives.

Quality assurance systems were in place to check that people received a service that met their needs.

The registered manager understood their responsibilities and worked in an open and transparent way. People were aware of how to make a complaint and the small number of complaints made had been properly investigated.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk