Laniwyn Care Services

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: People were supported by kind staff; however further training was required for staff to fully understand their needs. People told us they felt safe using the service. Staff understood how to protect people from harm and how to raise concerns. The registered manager understood their role and responsibilities in relation to safeguarding people. Care plans were in place however these required further detail to be person centred and risk assessments relating to people's support required further development. People were treated with dignity and respect however a greater understanding of people's needs through training would enable staff to better understand people and encourage them to learn new skills and participate in activities they enjoyed.

Right Culture: Systems and processes to ensure management oversight were not always effective. Records were not always accurate and did not always contain sufficient details. The registered manager implemented changes immediately after the inspection. Feedback was sought from relatives and staff who told us the registered manager demonstrated an open and transparent approach. Staff enjoyed working at the service and felt supported in their roles. The registered manager and staff worked with external professionals to drive improvement and learn lessons.