Sandant Care

People's experience of using this service: People received safe care from regular staff, who understood their needs and what was important to them. The registered manager also provided care to people and led by example. The registered manager had high standards and staff shared these which ensured people received safe, consistent individualised care.

Care and support were based on detailed assessments and care plans, which were reviewed and kept up to date. Staff received appropriate training and supervision to maintain and develop their skills and knowledge to support people according to their needs. Consent to care and support was sought in line with legislation and guidance.

Staff had developed caring relationships with people they supported. Positive outcomes for people exceeded expectations. Staff worked hard to provide a consistently better quality of life for people by supported them to develop in areas such as communication and social interaction. Information was communicated in a range of formats that was accessible to everyone regardless of their ability.

Care and support considered people's abilities, needs and preferences and reflected their physical, emotional and social needs. People were aware of the providers complaints procedure.

The registered manager placed a clear emphasis on good governance and quality assurance was robust. The culture of the service was person-centred and provided good outcomes for people.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk