Blu-Sky Care Limited

Staff received training on safeguarding and knew how to identify and report any concerns.

Risks had been assessed and management plans put in place. Staff administered people's medicines as prescribed.

People's needs were assessed prior to their service starting. The registered manager assessed needs in a range of areas including support needed for eating and drinking. Staff worked with healthcare professionals to make sure health needs were supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives thought staff were kind and caring. People's privacy and dignity were promoted and maintained by staff who recognised the importance of treating people respectfully.

People were involved in their care and were encouraged to share their views and preferences. People had personalised care plans which were regularly reviewed by staff.

People had the opportunity to record end of life wishes and the staff worked with professionals to provide appropriate end of life care.

People, relatives and staff all felt able to approach the registered manager and were positive about their leadership style. Quality monitoring was in place and feedback was sought and used to make improvements to the service.

There was a complaints policy in place which people and relatives were aware of.