Britannia Social Care HQ

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People had access to health professionals when needed. People made choices about what they ate, their dietary needs were considered.

People were supported in a kind and caring way by staff that knew them well. They were happy with the support they received from the staff. People's privacy and dignity was considered and maintained. They were encouraged to make choices and remain independent.

People's preferences, including their likes and dislikes, were considered, and they received support based on these needs. Peoples' communication was considered. There was a complaint policy in place.

Quality checks were completed throughout the service that identified areas of improvement. These improvements were made when needed. When things had gone wrong within the service lessons had been learnt. Staff felt supported and listened to by the registered manager and were able to make suggestions. They ensured they notified us of significant events that occurred in line with our requirements. People and relatives spoke positively about the company and the support they received.