Lonsdale Midlands DCA

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were protected from harm and abuse as staff had the skills and knowledge to identify and report any safeguarding concerns. Risks assessments were completed to enable staff to support people in a safe way. People received their medicines as prescribed.

Assessment and care plan records were regularly updated and reviewed and gave staff guidance to support people in line with their preferences and choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received support to maintain a balanced diet.

People were treated with kindness and dignity. Staff promoted choice and respect enabling people to be as independent as possible.

Staff worked well with each other and with other agencies to support people to receive consistent care. People and their relatives knew how to make a complaint and felt confident that concerns raised would be acted upon.

The registered manager understood their registration requirements and maintained good oversight of the service. There were effective systems in place to monitor the delivery of a good standard of care. The

registered manager worked in partnership with other organisations and people, their relatives and staff were engaged with the service to drive improvements and to provide good outcomes for people.