Lonsdale Midlands Ltd - New Street North

We found some improvements were required; for example some care records were not up to date. In addition, checks to ensure staff administered medicines safely were not being completed.

Right Support The model of care and setting maximised people's choice and control. People lived the lives they wanted to live and had regular opportunities to pursue social interests and be part of their local community. Staff encouraged people to engage in meaningful activities and promoted people's independence.

Right Care Staff promoted people's dignity, privacy and human rights. People were involved in decisions about their care and empowered to make decisions about support they received. Staff used a variety of communication methods to support people to make everyday decisions.

Right Culture The service had a person-centred culture which empowered people to achieve their goals and fulfil their aspirations. Systems were effective in identifying and ensuing people live the life they wanted. Leaders promoted a culture where staff promoted people's best interests.

People were safeguarded from the risk of abuse and told us they felt safe. There were enough staff to provide safe, compassionate and person-centred care. Risks to people's physical health and emotional wellbeing were identified, assessed and managed safely and medicines were managed safely. People told

us they received good care from staff who cared about their wellbeing.