Caldene Rest Home

People's experience of using this service: People were positive about their experience of living at the home. For example, one person said, "I've got a nice room upstairs and I am quite happy here. The people treat me well." A visitor said, "I recommend this home."

People were safe with attentive staff who ensured they used their walking aids. There was a stable caring staff group. People continued to be supported by staff who respected their privacy and dignity. Staff relationships with the people they assisted continued to be caring and supportive. People's nutritional needs were met, and people praised the quality of the food. Care plans for each person held information about their dietary needs and their likes/ dislikes.

Risk assessments identified when people could be at risk. They covered people's physical and mental health needs and the environment they lived in. Care staff were recruited to suit the caring values of the service and recognised the importance of team work to provide consistent and safe care. People were protected from abuse because staff understood their safeguarding responsibilities.

People were supported by staff who completed appropriate training and understood their needs. Staff spoke confidently about the care they delivered and affectionately about the people they supported. They understood how they contributed to both people's physical health and mental wellbeing.

Referrals were appropriately made to health care services when people's needs changed. People were supported to maintain good health and had access to appropriate services, which ensured they received on- going healthcare support. Medicine administration, recording and auditing was safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Information was in place to ensure people's legal rights were protected.

The management team, through regular reviews, unannounced spot check visits and observations of staff practice, ensured people received a good quality service. Feedback from people using the service and quality assurance records showed this had been achieved.