Platinum Care Solutions

People told us they received safe care and treatment. Risk assessments were completed for people which identified any risks. These were managed well. Care staff understood the importance of safeguarding people they supported, and they knew how to report any signs of abuse, or any accidents and incidents.

Staff had completed training in the safe administration of medicines. People were encouraged to maintain their independence and, where required, protocols were in place to support people to self-administer their own medicines. People were happy with how they were supported around their medicines.

The provider utilised a values-based recruitment process, which encouraged a diverse workforce with varying skills and backgrounds and considered their ability to provide person centred care and meet people's human rights. There were sufficient numbers of staff to keep people safe. Staff had received appropriate training and support to enable them to meet people's needs.

Most people told us staff visited as planned and they were punctual. The management team had processes for monitoring visits and endeavoured to ensure that office staff contacted people when care staff were held up or were running late for visits.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt listened to and told us staff were caring and kind. Care staff were skilled in delivering people's care in the way they preferred, and which improved their quality of life.

People's care plans showed that their care needs had been assessed, and they received good quality care from staff who understood the type of support they needed and promoted their independence.

People were encouraged to maintain good health and well-being, and the service supported people to

access their GP and attend regular health checks.

People and their relatives understood how to make a complaint. Staff were supported by a management team who had a clear vision for the service. Systems and processes were in place to monitor the service and identify and drive improvement. To ensure people using the service were supported in the most effective way, the service worked in partnership with other health and social care organisations.

People and their relatives provided positive feedback about the registered manager, office staff and individual members of the care staff. One said, "All the carers [staff] are very kind and friendly."