Trafalgar House Business Centre

Risk assessments in relation to people's home environment were needed to help ensure the safety of people and staff.

We identified additional procedural policies were required and some amendments were needed to other policies to ensure they covered all aspects of the service provided to people living in their own homes. The registered person promptly made the necessary changes.

We recommend that the registered person refers to current guidance and best practice to ensure there is an effective system and processes in place in relation to robust recruitment and policies and procedures.

Family members were positive about the care their relative received. They told us staff were kind and caring and knew their relative's preferences.

People received individualised care which met their needs. Staff members told us they were provided with information about the person's care needs. Care plans included information about possible risks and covered areas such as mobility; health and medicines; personal care and potential abuse that may occur due to their needs.

Staff told us they enjoyed their work. One staff member provided most of the care for both people. This meant that people and staff had the opportunity to get to know each other well. Appropriate systems were in place to protect people from the risk of abuse.

Staff members had completed most training relevant for the work they were to undertake. Staff were trained in infection control and confirmed they had been provided with personal protective equipment such as masks, gloves and aprons.

Relatives and staff felt the service was well-managed.