Twilight Health & Homecare Services Ltd
- Home care
- Dementia care
- Registered since 2018
- Holbrooks, Coventry, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Requires improvement at every inspection since 2018.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 65
rated home care services in Coventry are rated Requires improvement, like this one.
Twilight Health & Homecare Services Ltd: inspection record
Rated Requires improvement in May 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Acme Care Ltd (Good, less than 0.1 miles away) and Care for You (UK) Limited (Good, less than 0.1 miles away).
Nearest home care services:
- G Acme Care Ltd Good, less than 0.1 miles away
- – Addcare Coventry Not yet rated, less than 0.1 miles away
- RI Bluewood Care Limited Requires improvement, less than 0.1 miles away
- G Care Quality Services Coventry Good, less than 0.1 miles away
- G Care for You (UK) Limited Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 26 May 2022. Quoted under the Open Government Licence.
Coventry Twilight Recruitment Limited is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults, people living with physical disabilities, people living with sensory disabilities, people with a learning disability, autistic people, people with mental health support needs, older people and people with dementia. At the time of our inspection the service was supporting one person who was receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People's needs were assessed before they started using the service. People and relatives were involved in this initial assessment and this formed their plan of care.
Read the rest of CQC's summary
The person supported received care and support consistently from one staff member who knew them very well and how to keep them safe from harm, injury and risks of abuse. The provider had identified some risks, and basic risk management was included in the person's plan of care. However, more detail and greater depth of information was needed in risk management, which the registered manager assured us they would add.
The person felt safe during their care calls and gave us positive feedback about the service. The person and their relatives described the provider and staff member as kind and caring toward them. The staff member followed healthcare professional guidance in supporting the person.
The provider and staff member had completed training. The provider understood the importance of training staff when they recruited them in the future as their business grew.
Some quality checks took place on records, but these were not always recorded and were limited. Further improvement was needed.
There had been no missed care calls. People had no complaints about the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Questions to ask the service
- Responsive was rated Requires improvement on 26 May 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 26 May 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Rosemary Owen
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 26 May 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10275538 (opens Companies House)
Getting help from Coventry City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Coventry City Council
- Ask for a care needs assessment
- Phone: 024 7683 3003, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Coventry City Council
Checked on the council's website, November 2026.
Common questions
- Does Twilight Health & Homecare Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Twilight Health & Homecare Services Ltd.
- When was Twilight Health & Homecare Services Ltd last inspected?
- The Care Quality Commission's latest rating for Twilight Health & Homecare Services Ltd was published on 26 May 2022.
- Who runs Twilight Health & Homecare Services Ltd?
- Twilight Health & Homecare Services Ltd is run by Twilight Health & Homecare Services Ltd.
- What is Twilight Health & Homecare Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 May 2022.
Contact
- Phone
- 07853 508910
- Address
- MCR Property Group, 101 Lockhurst Lane, Office 3J, Coventry, CV6 5SF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Acme Care Ltd (Good, less than 0.1 miles away) and Care for You (UK) Limited (Good, less than 0.1 miles away).
Nearest home care services:
- G Acme Care Ltd Good, less than 0.1 miles away
- – Addcare Coventry Not yet rated, less than 0.1 miles away
- RI Bluewood Care Limited Requires improvement, less than 0.1 miles away
- G Care Quality Services Coventry Good, less than 0.1 miles away
- G Care for You (UK) Limited Good, less than 0.1 miles away