Nikee Healthcare Services

Nikee Healthcare Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection there were 2 people using the service. It provides a service to people living with dementia, with a learning disability or autistic spectrum disorder, mental health condition, physical disability, sensory impairment, older people, people who misuse drugs and alcohol, people with an eating disorder, and younger adults.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance Care Quality Commission (CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Support People were happy with the care they received. The registered manager met with people and their relatives to review how care was received and made changes if required. Detailed assessments of a person's needs were completed before they started to receive care and support. Staff had the necessary training to carry out their roles. People's care plans contained the necessary information to provide person centred care. People received care from regular staff which meant they knew people well and knew what was important to them.

Right Care We made a recommendation to the provider to review their practice to ensure they were following national guidance for the safe administration of medicines. There were appropriate processes for the recruitment of care workers. The provider had effective processes in place to safeguard people from the risk of harm. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.