Roses Healthcare

Personalised risk assessments gave clear strategies for staff to follow in keeping people safe, whilst enabling people to be as independent as possible.

Staff were skilled in recognising signs when people experienced emotional distress and knew how to support people to keep them safe. Effective systems were in place to closely monitor incidents and prompt action was taken to mitigate the risk of repeat incidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People were involved with their care and supported to build and develop meaningful relationships. Any complaints or concerns raised were listened to and action taken to address them. The provider used feedback to develop and improve the service. . Right Care: People's support plans were personalised, and people were supported to express their individuality. The staff team were understanding towards the people they supported and were passionate about the care they gave.

People's dignity was respected, and people had the opportunity to try new experiences, develop new skills and gain independence. Staff supported people to pursue educational and leisure interests. A relative said, "The support given has exceeded our expectations."

Right culture: People were at the heart of everything the service did. Management and staff were focused on providing individualised care and achieving good outcomes for people and their families.

People were valued and staff encouraged to champion equality, respect and dignity and treat people with warmth. Staff received training on equality and diversity that was embedded in supporting people's protected characteristics. People were supported to follow their cultural beliefs.

The management team had the specialist skills, knowledge and experience to perform their roles and had a clear understanding of people's needs. Systems and processes were in place to monitor the quality and performance of the service.

There was good communication between, staff, management and families. People and staff were listened to and encouraged to give their feedback about the service. The manager was committed to driving improvement and provide the best care and outcomes for people.