Carers Direct Homecare Ltd
- Home care
- Dementia care
- Registered since 2012
- Evington, Leicester, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Requires improvement in 2016, most recently Good in June 2025.
16 months
since the latest rating was published.
71 of 89
rated home care services in Leicester are rated Good, like this one.
Carers Direct Homecare Ltd: inspection record
Rated Good in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Macdave Services Ltd Not yet rated, 0.6 miles away
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- O Reablement Provider Service Outstanding, 0.7 miles away
- RI Grace Care UK Requires improvement, 0.9 miles away
- – Brand Care No overall rating, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 23 June 2025 (assessment visit 23 April 2025). Quoted under the Open Government Licence.
Date of assessment 12 to 16 May 2025.
Carers Direct Homecare Ltd is a domiciliary care service providing personal care to people who live in their own homes, including older people and younger adults, some of whom live with dementia, or physical disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 170 people receiving personal care. The service can also support people with Learning disabilities or autistic spectrum disorder. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service was able to demonstrate they were meeting the principles of Right support, right care, right culture.
Staff treated people with respect and kindness, upholding their privacy and dignity. Care and support maximised people’s choice, control and independence. Staff worked in partnership with people, families and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff understood that people communicated in individual ways.
Staff had a range of training relevant to their roles, including training to support people with a learning disability and/or autistic people.
The registered manager and staff knew people well, and respected and treated people as individuals. Staff placed great importance on advocating for people and promoting positive outcomes. Staff told us they felt valued and listened to. A staff member said, “It’s a very nice company to work for, they treat me like family, I feel valued. I am proud to work for them.”
The provider was passionate about ensuring people received a high standard of care. The registered manager told us, “We are committed to delivering care that respects people's choices, promotes independence, and reflects a culture of dignity and inclusion.”
However, further embedding of some governance processes and to ensure people’s capacity assessments and decisions taken in their best interests was required. The registered manager was responsive to this feedback and immediate action was taken.
The provider was previously in breach of the legal regulation in relation to safe care and treatment, and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Goof. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Baljeet Singh
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 30 April 2021. Latest assessment published 23 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Carers Direct Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 08097303 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does Carers Direct Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Carers Direct Homecare Ltd.
- When was Carers Direct Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Carers Direct Homecare Ltd was published on 23 June 2025.
- Who runs Carers Direct Homecare Ltd?
- Carers Direct Homecare Ltd is run by Carers Direct Homecare Ltd.
- What is Carers Direct Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 June 2025.
Contact
- Phone
- 0116 273 6066
- Address
- 50 Main Street, Evington, Leicester, LE5 6GB Map (opens Google Maps)
Compare nearby
- – Macdave Services Ltd Not yet rated, 0.6 miles away
- O Integrated Crisis Response Service Outstanding, 0.7 miles away
- O Reablement Provider Service Outstanding, 0.7 miles away
- RI Grace Care UK Requires improvement, 0.9 miles away
- – Brand Care No overall rating, 1 mile away