Chantry Court

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People had their own flat with a front door they could lock. There were communal spaces such as a cinema, dining room and lounge area. There was also at least one member of staff available 24-hours a day to support people with any needs they had.

Staff had a good understanding of the support people needed. Staff were supporting people to do as much for themselves as possible.

People were supported to take any medicines safely and staff sought advice from health and social care services when necessary.

The provider had made changes in response to the COVID-19 pandemic and there were good infection prevention and control measures in place.

Staff received regular training and support. People felt staff had the right skills and knowledge to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain a good diet and access the health services they needed.

The provider had established good systems to monitor the quality of service provided and make improvements where needed.