Shared Lives and Reablement Scheme
- Home care
- Dementia care
- Registered since 2017
- Central Swindon, Swindon, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Rated Good at every inspection since 2018.
This month
The latest rating was published.
79%
of rated home care services in Swindon are Good or Outstanding (91% across the South West, 88% across England).
Shared Lives and Reablement Scheme: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Swindon (Good, 0.3 miles away) and Arc Care (Good, 0.4 miles away).
Nearest home care services:
- G Helping Hands Swindon Good, 0.3 miles away
- – Best Care Professionals Ltd Not yet rated, 0.3 miles away
- G Arc Care Good, 0.4 miles away
- G M T Supported Living Ltd Good, 0.4 miles away
- G Best Pinnacle Care Limited Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 21 October 2026 (assessment visit 25 September 2026). Quoted under the Open Government Licence.
Date of assessment 21 September to 14 October 2026.
We assessed the service due to the length of time since the last inspection. This location comprises of 2 assessment service groups, ‘homecare’ and ‘shared lives’. This inspection had assessed the ‘homecare’ assessment service group, namely the Reablement Scheme.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service supported people on a short-term basis to regain independence following hospital admission. We saw the service did this well and people receiving support from the service generally left the service with less care and support needs.
Staff worked with people to set individualised goals and worked with people to achieve these. Staff worked well with other organisations. People’s needs were assessed to see if the service was suitable for their needs.
The service was flexible around people’s needs, for example extending planned support where needed. Staff meetings took place regularly. Staff felt able to speak up and raise any concerns. Staff received a range of training and supervision and felt well supported.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers worked with other partners to deliver care and support.
However, people’s care and support plans missed key information. For example, information regarding people’s communication needs, people’s likes and interests, and backgrounds. Some risks had also not been assessed or mitigations recorded. This meant staff did not have all information to support people in a person-centred way and meant some needs may not have been met. Governance systems had not identified these concerns.
We raised these issues with the provider for them to address.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this assessment service group under this location. This key question has been rated good. This meant the service was safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this assessment service group under this location. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this assessment service group under this location. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this assessment service group under this location. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this assessment service group under this location. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jade Ingram
- Registered with the CQC since
- What it provides
- Domiciliary care service, Shared Lives
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 October 2018. Latest assessment published 21 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
Swindon Borough Council In-House Provider Service runs 3 services, all in the South West. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Swindon Borough Council In-House Provider Service
- G Fessey House Good. Care home, Swindon
- G Swindon Family Breaks Service Good. Care home, Swindon
Getting help from Swindon Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Swindon Borough Council
- Ask for a care needs assessment
- Phone: 01793 445500, Monday, Wednesday, Thursday and Friday 9am to 5pm, Tuesday 9am to 4pm
- Support for carers
- Paying for care: Swindon Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Shared Lives and Reablement Scheme provide nursing care?
- The Care Quality Commission's register does not list nursing care for Shared Lives and Reablement Scheme.
- When was Shared Lives and Reablement Scheme last inspected?
- The Care Quality Commission's latest rating for Shared Lives and Reablement Scheme was published on 21 October 2026.
- Who runs Shared Lives and Reablement Scheme?
- Shared Lives and Reablement Scheme is run by Swindon Borough Council In-House Provider Service. It runs 3 services, all in the South West.
- What is Shared Lives and Reablement Scheme's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01793 445500
- Address
- Wat Tyler First Floor Civic Office, Euclid Street, Swindon, SN1 2JH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Swindon (Good, 0.3 miles away) and Arc Care (Good, 0.4 miles away).
Nearest home care services:
- G Helping Hands Swindon Good, 0.3 miles away
- – Best Care Professionals Ltd Not yet rated, 0.3 miles away
- G Arc Care Good, 0.4 miles away
- G M T Supported Living Ltd Good, 0.4 miles away
- G Best Pinnacle Care Limited Good, 1.1 miles away