Best Pinnacle Care Limited

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We saw the provider was now working within the guidance. Health passports were now available to support people with safe transitions into other services or if they required hospital admission.

The provider now assessed risks to people’s health and safety, and care plans were now available for people with specific health conditions. Medicines records were now more comprehensively completed.

The provider now had safe recruitment practices in place and checks were completed in line with the provider’s policy and legislation.

Audits being completed were now effective and identified shortfalls and actions required to make improvements. We saw where improvements had been made following audits being completed.

The provider had made improvement and were no longer in breach of legal regulations in relation to safe care and treatment and governance.