European Nursing Agency Limited
- Home care
- Dementia care
- Registered since 2012
- Welwyn Garden City, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
European Nursing Agency Limited: inspection record
Rated Good in August 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Next Steps Hertfordshire Good, 0.9 miles away
- G Your Life (Welwyn Garden City) Good, 0.9 miles away
- – Homecare 360 LTD Not yet rated, 1.3 miles away
- G Shadz Care Good, 1.3 miles away
- – Shakhera Limited Not yet rated, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 16 August 2019. Quoted under the Open Government Licence.
European Nursing Agency, also known as ENA, provides 24-hour care by way of live-in care workers who support and provide personal care for people in their own homes. At the time of our inspection there were 61 people using the service.
What inspectors found
The provider had significantly improved their governance systems since the previous inspection in August 2018. The management team had introduced regular checks of key areas which meant that performance of the organisation was monitored to help ensure improvements were sustained and any identified shortfalls were effectively managed in a timely manner.
Read the rest of CQC's summary
People received safe and effective support from a team of care workers who received appropriate training and support. People were protected from harm because the provider had a robust recruitment process and staff received training in how to recognise and report abuse. The service continuously recruited care workers so they would have enough suitable skilled and experienced staff available to support annual leave and routine breaks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were provided with good day to day support with such areas as health needs, medicines management and meals.
The provider had recruited nurse care managers and care co-ordinators to help support and supervise the care delivered in people's homes. People told us the care workers were kind, caring and compassionate. People's care was arranged in response to their identified needs. This was kept under review and updated as and when needed.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Peter Smith
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 16 August 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- European Nursing Agency Limited
- Ownership type
- Organisation
- Companies House number
- 03540852 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does European Nursing Agency Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for European Nursing Agency Limited.
- When was European Nursing Agency Limited last inspected?
- The Care Quality Commission's latest rating for European Nursing Agency Limited was published on 16 August 2019.
- Who runs European Nursing Agency Limited?
- European Nursing Agency Limited is run by European Nursing Agency Limited.
- What is European Nursing Agency Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 August 2019.
Contact
- Phone
- 01707 333700
- Address
- Suite 2, Wentworth Lodge, Great North Road, Welwyn Garden City, AL8 7SR Map (opens Google Maps)
Compare nearby
- G Next Steps Hertfordshire Good, 0.9 miles away
- G Your Life (Welwyn Garden City) Good, 0.9 miles away
- – Homecare 360 LTD Not yet rated, 1.3 miles away
- G Shadz Care Good, 1.3 miles away
- – Shakhera Limited Not yet rated, 1.3 miles away