Yorkshire Care At Home

The registered manager was approachable and supportive. Audits and checks were in place to monitor the quality of the service. The registered manager had initiated a range of improvements which had led to positive outcomes for people and staff. We received positive feedback about the service being well managed and organised. One health care professional said, "They are always one of my first choices when searching for a care provider."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about updating documentation to reflect people's involvement more clearly.

People's care needs were assessed, and they received person centred care from staff who knew them well. People's care plans were up to date and regularly reviewed. When people were at the end of their life the service provided compassionate care staff to support them and their relatives. The service worked in close partnership with health care professionals to achieve this. The service was committed to receiving and acting on feedback from people through a process of regular telephone and face to face reviews

Staff had the skills to support people appropriately. They were knowledgeable about people and the topics we asked them about. They received support, training and supervision. This was reviewed regularly to ensure staff had the knowledge and skills to meet people's needs.