Business Box
- Home care
- Dementia care
- Registered since 2012
- Central Leicester, Leicester, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published.
16 of 89
rated home care services in Leicester are rated Requires improvement, like this one.
Business Box: inspection record
Rated Requires improvement in December 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bateleur HC Ltd (Good, less than 0.1 miles away) and Enlightened Care Generation Limited (Good, less than 0.1 miles away).
Nearest home care services:
- G Bateleur HC Ltd Good, less than 0.1 miles away
- – Compassion24/7 Health and Social Care Ltd Not yet rated, less than 0.1 miles away
- G Enlightened Care Generation Limited Good, less than 0.1 miles away
- – JS&D Care Providers Not yet rated, less than 0.1 miles away
- – Paradise Hope Ltd No overall rating, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 5 December 2023. Quoted under the Open Government Licence.
D R & C Private Home Care Limited is a domiciliary care service providing personal care. The service provides support for children 0 – 18 years, younger adults, people with a learning disability and autistic people, physical disabilities, people with mental health needs, older people and people living with dementia. At the time of our inspection there were 6 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Right Support: People were placed at potential risk of harm as staff training practices were not robust. Staff references from current or previous employers were not always sought. Staff shortages meant the manager and sometimes people's relatives were providing support and care.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's individual care and support needs and any known risk had been assessed and planned for. Staff understood people's individual care needs and associated risks. People where required were supported with their medicines. Accidents and incidents were reviewed.
Right Care: People's relatives were positive about the care and support provided to their family member and were involved in discussions and decisions about the care and support. Relatives were positive about the quality of the care, which was provided by a small team of staff, who knew the person well. Staff were introduced to people, and worked alongside experienced staff or the person's relatives so they could get to know people and gain their trust and confidence.
Right Culture: Systems and practices for oversight and governance of the service were insufficient to monitor the quality and safety of the service provided. The system of auditing had failed to identify improvements were need in the recruitment and training of staff. People's views as to the quality of the service were sought, however the focus of feedback was limited to the person's package of care, and did not provide opportunities to seek people's views in order to shape and develop the service.
Relatives spoke positively of the service their relative received, and the person centred care provided. Relatives and staff spoke positively of the manager, and were aware of the challenges brought about due to
insufficient staffing, and the action being taken by the manager to recruit staff.
Questions to ask the service
- Safe was rated Requires improvement on 5 December 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 December 2023. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 5 December 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Linda Deazle
- Ownership type
- Individual
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does Business Box provide nursing care?
- The Care Quality Commission's register does not list nursing care for Business Box.
- When was Business Box last inspected?
- The Care Quality Commission's latest rating for Business Box was published on 5 December 2023.
- Who runs Business Box?
- Business Box is run by Miss Linda Deazle.
- What is Business Box's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 December 2023.
Contact
- Phone
- 0116 255 5560
- Address
- Business Box, Unit 18, 3 Oswin Road, Leicester, LE3 1HR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bateleur HC Ltd (Good, less than 0.1 miles away) and Enlightened Care Generation Limited (Good, less than 0.1 miles away).
Nearest home care services:
- G Bateleur HC Ltd Good, less than 0.1 miles away
- – Compassion24/7 Health and Social Care Ltd Not yet rated, less than 0.1 miles away
- G Enlightened Care Generation Limited Good, less than 0.1 miles away
- – JS&D Care Providers Not yet rated, less than 0.1 miles away
- – Paradise Hope Ltd No overall rating, less than 0.1 miles away