Enlightened Care Generation Limited

Staff understood their roles and responsibilities in protecting people from abuse and avoidable harm. They had received safeguarding training and the provider had a safeguarding policy.

Risks to health, well-being care and support needs, including the environment had been assessed. Care plans and risk assessments overall provided staff with guidance. Some examples identified additional guidance was required, the registered manager agreed to make immediate improvements.

Staff were safely recruited and sufficient in number to provide care and support. The registered manager and nominated individual covered any staff shortfalls. The management team had daily contact with staff who reported they felt well supported.

At the time of the inspection, medication administration was not provided, however, systems were in place to provide this support if required. Infection prevention and control best practice guidance was followed. Systems were in place to ensure lessons were learnt when things went wrong.

The person using the service was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person using the service was e involved in the planning and review of their care. Staff were effectively trained in topics relevant to their role.

The provider's complaint policy had been made available and a relative told us they felt confident to raise any issues, concerns, or complaints.

At the time of our inspection, no person was receiving end of life care. However, the registered manager was

aware end of life care plans when required, were important to ensure staff were aware of people's preferences and wishes at the end stage of their life.

The service was well-led. The management team was committed in providing people with care that was individualised and person centred. They understood their responsibilities within the service and were continually looking for ways to improve. The staff worked in partnership with health and social care professionals to ensure people receive a consistent approach.