Dial4Care Recruitment Ltd

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.

People were protected from avoidable harm and abuse with an emphasis on openness, transparency and learning lessons when things went wrong. Staff were recruited safely, and people were supported by a consistent staff team that knew them well. People were fully involved in developing different approaches to keeping safe.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

People’s needs, preferences and choices were assessed prior to them receiving support and treatment. The provider carried out a comprehensive assessment with people and their relatives to ensure they could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has changed to Outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.

People were treated with exceptional kindness, empathy and compassion. Staff treated people as individuals and made sure their care and support fully met their individual needs in line with their preferences. People’s independence was fully encouraged and promoted ensuring they had choice and control over their care and support. Staff were passionate about their jobs and reflected pride in their work. They talked about people with passion and commitment. The support and wellbeing of staff was exceptional and fully enabled them to always deliver person centred care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

People were involved in planning and making shared decisions about their care and treatment, so it was centred around them and their needs. Staff empowered people to give their views and understand their rights.