Breakthru Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People and relatives we spoke with told us that they felt the service provided was of good quality and management and carers were all very caring.

We identified gaps in training, however the registered manager took immediate action during the inspection to ensure all staff members were fully trained.

People had person centred care plans in place that had been created listening to people's choices and preferences along with relatives where appropriate.

The provider had systems and processes in place to oversee the service provided and to maintain a safe service. This included audits such as medication and environmental audits.

Systems in place to monitor the call times, including the check in and check out times were not effective due to WIFI issues within people's homes. The provider had identified this before our inspection and had plans in place to improve the quality of this system.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Rating at last inspection This service was registered on 17th February 2018, and this is the first inspection.